Terms of Service

Last Updated: 6 May 2026 Effective Date: 6 May 2026

1. Acceptance of Terms

By creating an account, accessing, or using Scripter ("Service", "Platform", "Application"), you ("User", "you", "Veterinarian") agree to be bound by these Terms of Service ("Terms", "Agreement"). If you do not agree to these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you and Scripter ("we", "us", "our", "Company") regarding your use of:

Full Application: The veterinary prescription management platform available at app.scripter.au
Free Prescription Generator: The free prescription creation tool available at scripter.au/free-prescription-generator

1.1 Two Service Options

Full Application (app.scripter.au):

Requires account creation and professional verification
Stores prescription data securely on our servers
Provides full prescription management features
Subject to all terms in this agreement

Free Prescription Generator (scripter.au/free-prescription-generator):

No account required
Does NOT store data on our servers (browser-only processing)
Limited to single prescription creation
Subject to professional responsibility requirements (Section 1.2) and acceptable use policies (Section 4)
You are responsible for saving and storing generated prescriptions

2. Eligibility and Professional Requirements

2.1 Eligibility

To use any Scripter service (including the free prescription generator), you must be:

A currently licensed Australian veterinarian, registered with your state or territory veterinary board (NSW, VIC, QLD, SA, WA, TAS, NT, or ACT) and in good standing
At least 18 years of age
Carrying current professional indemnity insurance and complying with applicable veterinary regulations

By using Scripter, you represent and warrant that you meet these requirements. The information you submit must be accurate and kept up to date, and you may only hold one account. Misrepresenting yourself or your registration may result in account termination and reporting to regulatory authorities.

2.2 Verification (Full Application)

Full-application users must upload verification documents (registration certificate, government-issued ID, and other credentials we may request) before accessing prescription features. Verification typically takes 1–3 business days. We may verify your credentials with the relevant veterinary board, request additional documentation, or decline verification at our discretion.

3. Account Security and Responsibilities

3.1 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials (email and password)
All activities that occur under your account, whether or not authorized by you
Using a strong, unique password that meets our security requirements (minimum 8 characters with uppercase, lowercase, number, and special character)
Not sharing your login credentials with any other person or entity
Ensuring that you log out from your account at the end of each session, particularly on shared computers

3.2 Notification of Unauthorized Access

You must immediately notify us at info@scripter.au if you:

Become aware of any unauthorized access to your account
Suspect a security breach
Believe your credentials have been compromised

We are not liable for any loss or damage arising from your failure to maintain account security.

3.3 Account Suspension and Termination

We reserve the right to suspend, restrict, or terminate your account immediately and without prior notice if:

You violate these Terms
You engage in professional misconduct
Your veterinary registration is suspended, revoked, or expires
You provide false or misleading information
You use the Service in a manner that could harm patients, clients, or the veterinary profession
We are required to do so by law or regulatory authority
Your account remains inactive for more than 24 months

3.4 Effect of Termination

Upon termination:

Your access to the Service will be immediately revoked
You remain responsible for complying with applicable record retention requirements
We will retain prescription data in line with Australian veterinary record-keeping requirements (7 years; see Privacy Policy §6.2)
You may request export of your prescription data as PDF files (subject to verification of your identity)
You may request account deletion from your Account page under the Security tab, or by contacting info@scripter.au

4. Acceptable Use and Prohibited Conduct

4.1 Permitted Use

You may use Scripter only for lawful purposes, including:

Creating legally compliant veterinary prescriptions for patients under your care
Managing and organizing prescription records
Exporting prescription documents in PDF format
Maintaining patient and client records as required by law

4.2 Prohibited Activities

You must not:

Share your account credentials or allow others to use your account
Create prescriptions for animals you have not personally examined or for which you do not have a valid veterinarian-client-patient relationship (VCPR)
Issue prescriptions that do not comply with Australian veterinary regulations or state-specific requirements
Use the Service to prescribe controlled substances in violation of applicable law
Create fraudulent, inaccurate, or misleading prescriptions
Modify exported prescriptions by hand (handwritten alterations to printed prescriptions are prohibited by regulation)
Use the Service to compete with or replicate its functionality
Reverse engineer, decompile, or attempt to extract the source code
Introduce viruses, malware, or other harmful code
Attempt to gain unauthorized access to other users' accounts or data
Use automated systems (bots, scrapers) to access the Service
Transmit spam or unsolicited communications through the Service
Violate any applicable local, state, federal, or international law
Infringe on intellectual property rights
Impersonate another person or veterinarian

4.3 Support and Feedback

When using the in-app support dialog or contacting info@scripter.au, please describe issues in general terms. Do not include client or patient names, prescription details, or other confidential health information. Submitted support content may be processed by our analytics provider (PostHog) for product improvement; redact sensitive content on your end before submission.

4.4 Professional Standards

You acknowledge and agree that:

Scripter is a tool to assist in prescription management; all clinical decisions and professional responsibilities remain yours
You are solely responsible for ensuring prescriptions are clinically appropriate and legally compliant
You must maintain compliance with:
- Australian Pesticides and Veterinary Medicines Authority (APVMA) regulations
- State and territory veterinary practice acts
- Australian Veterinary Association (AVA) professional standards
- Relevant pharmacy regulations
You remain professionally liable for all prescriptions created using Scripter

5. Service Description and Availability

5.1 Service Features

Full Application (app.scripter.au) - Currently provided free of charge:

Secure prescription creation with guided and freeform entry modes
Patient and client record management
Prescription history and search functionality
PDF export of individual prescriptions
Professional profile management
Secure storage of prescription data

Free Prescription Generator (scripter.au/free-prescription-generator) - Always free:

Single prescription creation without account
Instant PDF generation and download
Browser-only processing (no data stored on servers)
No login or verification required
Limited to one prescription at a time

5.2 Service Modifications

We reserve the right to:

Modify, suspend, or discontinue any feature of the Service at any time
Impose limits on certain features or restrict access to parts of the Service
Change from a free service to a paid subscription model (with reasonable notice)
Migrate the platform to different hosting infrastructure
Update the user interface and functionality

We will provide reasonable notice of material changes, but are not obligated to maintain any specific feature indefinitely.

5.3 Service Availability

While we strive for continuous availability:

The Service is provided on an "as available" basis
We do not guarantee uninterrupted or error-free operation
Scheduled maintenance may temporarily interrupt access (we will provide notice when possible)
Unexpected downtime may occur due to technical issues
We are not liable for losses resulting from service unavailability

We aim for 99.9% uptime but do not provide service level guarantees at this time.

5.4 Current Free Service Model

Scripter is currently provided free of charge. However:

We reserve the right to introduce subscription fees or other charges in the future
If we implement paid subscriptions, we will provide at least 30 days' notice to existing users
Existing users will have the opportunity to export their data before any transition to paid service
Account migration may be required if we change hosting platforms

6. Professional and Legal Compliance

6.1 Record Retention Requirements

You acknowledge and agree that:

All prescriptions must be saved to the patient's medical record
Veterinary records, including prescriptions, must be retained for the period required by your state or territory veterinary board. Scripter retains prescription records for 7 years, which matches the longest period currently required in Australia
You are responsible for knowing and complying with the requirements that apply to your practice
Medical records must clearly indicate when prescriptions are issued

Important for Free Prescription Generator Users:

Since the free prescription generator does NOT store prescriptions on our servers, you are solely responsible for:

Downloading and saving the generated PDF immediately
Storing the prescription in your practice management system or medical records
Retaining the prescription for the period required by your state veterinary board
We cannot retrieve, recover, or provide copies of prescriptions created with the free tool

6.2 Clinical and Regulatory Responsibility

For every prescription created using Scripter, you confirm that a valid veterinarian-client-patient relationship exists, that the prescription is clinically appropriate, and that informed consent has been obtained. You are solely responsible for compliance with all applicable Australian veterinary, therapeutic goods, poisons, controlled substances, privacy, and state veterinary practice requirements. Printed prescriptions must not be altered by hand.

7. Intellectual Property Rights

7.1 Ownership of Service

Scripter and all its content, features, and functionality (including but not limited to software, text, graphics, logos, icons, images, and the selection and arrangement thereof) are owned by Scripter and are protected by Australian and international copyright and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your professional veterinary practice, subject to these Terms. This license does not include any right to:

Modify, copy, or create derivative works
Reverse engineer or attempt to extract source code
Distribute, sell, or commercially exploit the Service
Use the Service for any purpose other than creating prescriptions for your veterinary practice

7.3 User Content Ownership

You retain all ownership rights to the prescription data, patient records, and other content you create using Scripter ("User Content"). However, by using the Service, you grant us a limited license to:

Store and process your User Content to provide the Service
Create backups for data protection and disaster recovery
Use aggregated, anonymized data for service improvement and analytics (no personally identifiable information will be shared)

8. Data Ownership and Portability

8.1 Your Data

You own all prescription data, patient records, and other content you create using Scripter. We act as a data processor on your behalf.

8.2 Data Export

Currently, you may:

Export individual prescriptions as PDF documents
View and print all your prescription data through the application interface

Limitations:

Bulk data export functionality is not currently available but is planned for future releases
Data export to CSV, JSON, or other structured formats is not currently available

8.3 Account Deletion and Data Removal

Account Deletion:

You can delete your account from the Security tab on your Account page, or by emailing info@scripter.au
Self-initiated deletion has a 30-day grace period before it takes effect. Logging back in during this period cancels the deletion
Once deletion takes effect, personal profile information and verification documents are removed
Prescription records are retained for the period described in Privacy Policy §6.2, with prescriber details anonymized once that period ends

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using Scripter, you consent to the collection and use of information as described in the Privacy Policy.

10. Third-Party Services

10.1 Third-Party Dependencies

Scripter relies on third-party service providers for certain functionality:

Supabase (database and authentication services)
Vercel (hosting and infrastructure)
Resend (email notifications)
Cloudflare (DNS and content delivery)
Cloudinary (CDN and media delivery)
PostHog (analytics, usage tracking, and in-app feedback — US-based; for authenticated users, data is linked to your identity)
Vercel Analytics (performance monitoring - may be used)

Your use of the Service is also subject to these providers' terms of service and privacy policies.

10.2 Third-Party Integrations

Scripter does not currently integrate with external pharmacy systems, medical databases, or other third-party veterinary software. Any future integrations will be subject to additional terms and your consent.

10.3 No Endorsement

References to third-party products, services, or websites do not constitute our endorsement. We are not responsible for the content, accuracy, or practices of third parties.

11. Payment Terms and Future Pricing

11.1 Current Free Service

Scripter is currently provided free of charge with no subscription fees, payment processing, or billing.

11.2 Future Pricing

We reserve the right to:

Introduce subscription tiers and pricing in the future
Charge fees for premium features or services
Implement usage-based billing

If we introduce paid subscriptions:

Existing users will receive at least 30 days' advance notice
We will clearly communicate pricing, billing terms, and payment methods
Users will have the option to continue using the Service under the new terms or discontinue use and export their data
We may offer grandfathering or discounted rates for early adopters

11.3 Taxes

If fees are introduced, you will be responsible for all applicable taxes (including GST) unless you provide a valid tax exemption certificate.

12. Disclaimers and Limitations of Liability

12.1 No Medical Advice

Scripter is a prescription management tool only. It does not provide medical, veterinary, or clinical advice. All clinical decisions are solely your responsibility as a licensed veterinarian.

12.2 "As Is" Service

TO THE MAXIMUM EXTENT PERMITTED BY AUSTRALIAN LAW, SCRIPTER IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability or fitness for a particular purpose
Warranties of accuracy, reliability, or completeness
Warranties that the Service will be uninterrupted, error-free, or secure
Warranties that defects will be corrected

12.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY AUSTRALIAN LAW:

We are not liable for:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or use
Loss of goodwill or reputation
Professional liability arising from your use of prescriptions created with Scripter
Errors or omissions in prescription content (you are responsible for accuracy)
Service interruptions, data loss, or security breaches
Actions of third-party service providers
Your violation of laws or professional standards

Maximum Liability: If we are found liable for any damages, our total liability shall not exceed the greater of:

AUD $100, or
The amount you paid us in the 12 months preceding the claim (currently $0)

12.4 Professional Liability

You acknowledge that:

You remain professionally and legally responsible for all prescriptions created using Scripter
Scripter does not validate clinical appropriateness of prescriptions
You must independently verify all prescription information before issuing
We are not liable for professional negligence, malpractice, or regulatory violations arising from your use of the Service

12.5 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, or condition, right, or remedy implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited. If any such provision applies, our liability is limited to (at our option):

Re-supply of the service, or
Payment of the cost of re-supply

13. Indemnification

You agree to indemnify, defend, and hold harmless Scripter, its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any law or regulation
Your violation of professional standards or regulations
Professional liability or malpractice claims related to prescriptions created using Scripter
Your infringement of any intellectual property or other rights
Your provision of inaccurate or misleading information
Unauthorized use of your account due to your failure to maintain security

This indemnification obligation survives termination of these Terms and your use of the Service.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales.

14.2 Informal Resolution

Before initiating formal dispute resolution, you agree to contact us at info@scripter.au to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith within 30 days.

14.3 Arbitration

If informal resolution is unsuccessful, disputes may be referred to arbitration in accordance with the Australian Centre for International Commercial Arbitration (ACICA) Arbitration Rules, with the arbitration taking place in Sydney, New South Wales.

14.4 Class Action Waiver

To the extent permitted by law, you agree that disputes will be resolved individually, and you waive any right to participate in a class action or representative proceeding.

15. Changes to Terms

15.1 Right to Modify

We reserve the right to modify these Terms at any time. When we make material changes, we will:

Update the "Last Updated" date at the top of this document
Notify you via email to your registered email address (if material changes affect your rights or obligations)
Post a notice on the Service dashboard
Provide at least 30 days' notice for material changes that adversely affect your rights

Email: info@scripter.au

Acknowledgment

BY CREATING AN ACCOUNT OR USING SCRIPTER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

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