Professional Verification
How to verify your veterinary credentials
What You Need
Prepare these documents before starting the verification process.
Required Documents
-
Veterinary Registration Certificate
- Issued by your state veterinary board (e.g., Veterinary Practitioners Board NSW)
- Must show your current registration number
- Accepted formats: PDF, JPG, PNG (max 10MB)
-
Government-Issued ID
- Driver's license or passport
- Must be current and valid
- Accepted formats: JPG, PNG (max 10MB)
Verification Process
Upload Documents
- Navigate to Account → Verification tab
- Click the upload area or drag and drop files
- Upload both required documents
- Review the files to ensure they're clear and readable
Submit for Review
- Click Submit for Verification
- You'll receive a confirmation email
- Your submission will be reviewed by our admin team
Wait for Approval
- Typical verification time: 1-2 business days
- You'll receive an email when your status changes
- Check your verification status in the Account page
Verification Status
Your account can have one of these statuses:
| Status | What it means | Actions available |
|---|---|---|
| Pending | Documents not yet submitted | Upload documents |
| Submitted | Under review by admin | Wait for approval |
| Verified | ✅ Approved | Full access to prescriptions |
| Rejected | Documents need updating | Resubmit new documents |
| Suspended | Access temporarily revoked | Contact support |
What You Can Do in Each Status
Pending / Not Submitted
- ❌ Cannot create prescriptions
- ✅ Can complete profile information
- ✅ Can explore the interface
- ✅ Can upload verification documents
Submitted / Under Review
- ❌ Cannot create prescriptions
- ✅ Documents uploaded successfully
- ✅ Admin team reviewing your credentials
- ℹ️ Check your verification status page for updates
Verified
- ✅ Full access to all features
- ✅ Can create and manage prescriptions
- ✅ Can export prescriptions to PDF
- ✅ Professional credentials confirmed
Rejected
- ❌ Cannot create prescriptions
- ℹ️ Review feedback on your account page
- ✅ Can resubmit updated documents
- 💡 Common issues: blurry images, expired documents, name mismatches
Common Issues
Privacy & Security
Your verification documents are stored securely and used only for identity verification.
- Documents are encrypted in transit and at rest
- Only administrators can access verification documents
- Documents are never shared with third parties
- You can request deletion of your documents at any time
Verification Dashboard
Your Account page shows your current verification status with:
-
Status Badge: Color-coded status indicator
- 🟡 Pending/Submitted
- 🟢 Verified
- 🔴 Rejected/Suspended
-
Documents Uploaded: Checkmark when documents are submitted
-
Submission Date: When you submitted for verification
-
Approval Date: When verification was completed (if verified)
-
Rejection Reason: Specific feedback if documents were rejected
After Verification
Once verified, you can:
-
Create Your First Prescription
- Navigate to Prescriptions → New Prescription
- Follow the First Prescription Guide
-
Complete Your Profile
- Ensure all clinic details are accurate
- Add any additional professional information
-
Review Legal Requirements
- Familiarize yourself with NSW prescription requirements
- Understand your professional responsibilities
Need Help?
Contact support at info@scripter.au if you:
- Have questions about required documents
- Need help with the upload process
- Want to update your verification documents
- Have been waiting longer than expected
- Your registration details have changed
- You need to add additional state registrations